Frontline Management Training

On this page
Conditions...Training programmes ... ..General ... ..In-House Training ... ..Discount Policy ... ..Cancellations-Client

.Our courses are designed to achieve the following competencies:

BSB40812 Certificate IV in Frontline Management (replaces BSB40807 Certificate IV in Frontline Management)

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

There are no pre-requisites.

To be awarded a a Certificate IV in Frontline Management competency must be achieved in a total of ten (1) units of competency, consisting of:

  • 4 core units plus
  • 6 elective units


BSB40812 Certificate IV in Frontline Management

Public- GST Free
Members- GST Free

Full Course


10 Units


Call 041 977 2926 for details

10 half days
1.00 to 5.00pm daily

BSB40807 Certificate IV in Frontline Management. Click to read more


Successful completion of training and assessment, candidates will receive the Certificate IV in Frontline Management.


No pre-requisites required


$3,950.00 * Public


$3,600.00 ** Member


* Public - includes membership to AOQ-QLD® to 30 June, 2013.

** A charge of 2.5% applies for Credit Card payments.

Please go through the registration process for EACH individual that is being registered. If you are registering someone else, please be sure to supply the participant's details when completing the registration details - not your own. You may register for more than one course at a time.


Training conducted at Springwood

Other Training Programmes (1 day, 2 day, 3 day, 4 and 5 day)


Payment for Education & Training Programmes
A Tax Invoice will be provided, as soon as practicable following receipt of the registration.

Payment is required prior to the commencement of the programme.

Delinquent accounts will incur cost of recovery charges.

Education & Training-General
The Australian Organisation for Quality-Queensland Inc (AOQ-QLD™®) offers an extensive range of Quality Management and Business Improvement programmes and courses which cover the wider spectrum of quality practices and techniques.

These are conducted at facilities in the CBD Brisbane or in regional locations in Queensland.

Education programmes, eg, Certified Quality Technician, are long duration programmes, while training courses are short, focused presentations and workshops.

In-House Training
All training courses can be customised to suit individual organisational requirements and presented at their premises.

In line with our member's needs, your Board is proud of its close affiliation with leading quality practitioners. These professionals form the nucleus of our lecture and advisory teams and enable us to provide you with practical solutions to your quality problems.

Discount Policy
When three (3) or more enrollments from the same member organisation for the same programme are received at the same time, a reduction of 10% on the advertised fees is applicable.

Policy for Client Cancellations
Training course cancellations in writing, are accepted with full refund up to three weeks before the course.

For cancellations after this, AOQ-QLD® reserves the right to expect full payment of the course fee. Substitutions are welcome at any time.

The withdrawal is to be confirmed in writing before the refund will be paid.

Education programme cancellations require a minimum of four (4) weeks written notice prior to course commencement to receive a full refund of fees.

Cancellations with less than the four (4) weeks notice receive a refund of fees less a $500 administrative charge.

Withdrawal from an education program once it has commenced will attract a charge which equates to the pro-rata fees for the remainder of the module in progress at the time of withdrawal, or $750, whichever is the greater.

The withdrawal is to be confirmed in writing before the refund will be paid.

AOQ-QLD™® Cancellation and Rescheduling Policy
The Australian Organisation for Quality Queensland Incorporated reserves the right to change the commencement date or to cancel a training or education program for any reason.

Clients will be given a minimum of two (2) clear days notice for training programmes and two (2) clear weeks notice for education programs.

A full refund of fees will be made; however, clients may elect to transfer their registration without additional cost where a training course or education program is rescheduled and the new dates are convenient to the client.

Return to Top

Copyrights © 2015 All Rights Reserved by Australian Organisation for Quality - Queensland Inc 2015· (+61) 7 3816 2255 · AOQ OnSkype

cacs Gold Award for Business Excellence